The lessons learned and practical tools from the pilots and case studies below, provide insight into how various companies have meaningfully approached different dialogues with their stakeholders.
Meaningful stakeholder engagement is fundamental for (international) responsible business conduct and is reflected in all steps of the due diligence process according to OECD guidelines.
Pilots
The SER conducted four pilots with companies from various sectors and their stakeholders. The insights gained from these pilots have contributed to the tools, knowledge documents and training that help companies conduct a meaningful dialogue with their stakeholders.
Multi-stakeholder dialogue IRBC training production country
In this pilot (in Dutch), two Dutch companies collaborate with local NGOs and their suppliers to initiate and implement a training program at the factory level. The pilot focuses on the supplier onboarding process, including the introductory discussions between brands, NGOs, and suppliers. Key questions include how companies can engage in meaningful conversations with their suppliers about the need for training programs and how to address any reluctance on the supplier’s part.
In this pilot (in Dutch), a company conducts its double materiality analysis for the Corporate Sustainability Reporting Directive (CSRD), which is part of the EU sustainability reporting requirements. By engaging with a diverse range of stakeholders, the company aims to gain insights into its impact, risks, and opportunities for both society and the business itself. These discussions occur in both one-on-one settings and during collective dialogue meetings.
Multi-stakeholder dialogue IRBC risks production country
In this pilot (in Dutch), five natural stone companies visit their suppliers in Rajasthan, India, and participate in a physical multi-stakeholder dialogue to address the most significant risks in their supply chain. NGOs are also part of these discussions. The companies visit various production sites and engage with employees to discuss labour risks and working conditions.
Digital worker survey and stakeholder dialogue
In this pilot (in Dutch), a company partners with an external service provider to conduct anonymous worker surveys at five supplier locations, focusing on working conditions. Digital surveys allow companies to gather input from workers within their global supply chain and incorporate it into their decision-making. The survey results are discussed in dialogue with suppliers to collaboratively explore ways to improve working conditions.
Case studies
The case studies below provide practical examples of how companies from various sectors have entered into discussions with their stakeholders. These studies are in Dutch, unless otherwise indicated.
